Can I get a refund?


Firstly, we would be very sorry if you were unhappy with any part of your order. But of course we would refund your payment.

Do please contact me first so we can discuss what the problem is and hopefully rectify the issue before any refund is made. Obviously I’d much prefer to have a happy customer who is satisfied with their order.


Are you satisfied with this article? Usefulness of the article: 0 / 0

FAQs From Same Category

How do I pay online?

Credit and debit card payments are securely processed by PayPal, Amazon and Stripe.

You do not need a PayPal account, just a credit or debit card. Many of our customers already have PayPal accounts. Calligraphy Arts customers are not required to hold an account with our online payment providers in order to use their secure payment facilities.

To ensure your complete security, your online transactions are processed securely by PayPal, Amazon and Stripe’s websites for all online payments. Calligraphy Arts does not collect any credit card data, as this is all handled securely with our payment provider's own servers and systems.

Offline and telephone payments are also taken. Simply call or email us with your order details.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Is this Napoleon bookmark $21.50 in US dollars or some other currency?

Hi Thomas. Thank you for asking. The price you see is the price shown in your local currency. In your case this is in US Dollars


Are you satisfied with this article? Usefulness of the article: 0 / 0

How secure is my credit card?

Our payment providers allow you to buy our goods online in a safe and secure way. Credit card numbers are securely processed using a minimum of 128 bit encryption by PayPal, Amazon and Stripe. They are not held by Calligraphy Arts nor in clear text on any web site, so you can be sure of our secure commitment to you.

We do not store credit card details nor do we share customer details with any 3rd parties.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Can I pay by cheque?

Yes. We understand that not everyone can use online payments which is why we can also take payments by cheque for orders in the UK. If you wish to pay this way, then simply select the appropriate option at the checkout. All details of how to send us your payment will be displayed and emailed to you.

Your order will be despatched as soon as your funds have cleared through the banking system.

Please contact me if you would like more information on any of our payment methods.


Are you satisfied with this article? Usefulness of the article: 0 / 0

Need Help?