Terms and Services

Calligraphy Arts welcomes interest from wholesalers, retail outlets and businesses.

All images on the Calligraphy Arts website are protected by Copyright. The images shown are reduced in quality when compared to the actual artwork and greeting cards. Please note that variations in colour may occur, but please be aware that differences in computer monitors can show variations in colour more than the quality of our printing processes.

Cards are supplied in two sizes - Large A5 (14.8cm x 21.0cm) or Standard A6 (10.5 cm x 14.8cm). Choices and price options are at each shopping page.

Any bespoke commissions and artworks will obviously take longer to produce. All timescales and prices for items such as these will be agreed between the customer and Calligraphy Arts before any work commences.

If you have any suggestions, comments or feedback about how we can improve our service, or if you have specific requirements, please get in touch with us.

Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester
Leicestershire
LE3 3JD
UK

Tel: +44(0)116 2331850
Mob: +44(0)7818 250605
E-mail: jane@calligraphyarts.co.uk

Shopping

Buying your artwork, cards or calligraphy dip pens could not be easier. Click the "Add to Cart" button to select each item that you want to add to your shopping cart. You can remove any item from your shopping cart at any time. Online orders for most calligraphy pens will add a downloadable Calligraphy Starter Pack (pdf file) to your shopping cart which can be deleted if desired.

After you have finished your selection/s, click the "Checkout" button and you will be asked for a few details that we need to be able to complete your order.

You can pay securely via Amazon Pay and PayPal. (Please note that you don't need a PayPal account to pay via PayPal).

Credit and Debit card payments are also accepted and are processed by Stripe.

Wire Transfer (BACS) payments are another excellent payment option.

You can also Phone or E-mail us with your order details.

We also accept cheques or money orders from UK Customers. Please note that orders will not be posted until funds have cleared into our account.

Paying by Cheque or Money Order

We can take payments by cheque in the UK. If you wish to do this, then simply select the Pay by Cheque option at the checkout. You should make the cheque payable to "Calligraphy Arts" and post it with a copy of your order to:

Jane Lappage
Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester. LE3 3JD
United Kingdom

You can also pay securely via Amazon Pay, Stripe or PayPal with your debit or credit card.
Please note that you don't need a PayPal account to pay for your goods.

PayPal Payments

Credit and debit card payments are securely processed by PayPal - you do not need a PayPal account, just a credit or debit card. Many of our customers already have PayPal accounts as used and owned by eBay. Calligraphy Arts customers are not required to hold an account with our online payment providers in order to use their secure payment facilities.

To ensure your complete security you will be transferred to the PayPal website for your payment transactions. Calligraphy Arts does not collect any credit card data, as this is all handled securely with PayPal's own servers and systems.

Pay with PayPal
PayPal is the safer, simpler, smarter way to pay online. All you need is an email address to make secure online payments using your debit card, credit card, bank account or PayPal balance. You can shop knowing that PayPal doesn't share your financial details with sellers and that your money and information stay safer with PayPal's industry leading fraud protection tools. It's also a convenient way to pay - no more waiting for cheques to clear or hassles with postal orders. Sign up for a PayPal account and you could start to shop at hundreds of UK websites within minutes.

What is PayPal?
PayPal is the safer, simpler, smarter way to pay online. All you need is an email address to make secure online payments using your debit, credit card, bank account or PayPal balance.

Shop safely
PayPal is serious about security and protects your transactions and personal information with industry leading encryption technology. Also, PayPal doesn't share your financial details with sellers.

Shop simpler and smarter
Paying with PayPal is convenient - no more waiting for cheques to clear or hassles with postal orders. The faster you pay, the quicker you receive your goods.

PayPal securely stores your details, which means you only need to enter your financial details once when opening your PayPal account. This makes it possible to make an online purchase within a few clicks.

More ways to use PayPal

You can also send and request money with PayPal. Plus you can buy and sell globally across 190 countries and regions. Find out more at https://www.paypal.com/home/.

How to sign up

Over 20 million UK PayPal account holders can't be wrong. Sign up for a PayPal account in minutes by visiting https://www.paypal.com/home/ Once you've opened a PayPal account you can start to shop at hundreds of UK websites.

Confirmation of orders

All online orders will be automatically confirmed by email. If you have not received an order confirmation, please contact us and we will send you a duplicate or copy of your invoice. All orders for stocked goods will be processed within 14 days. Orders for bespoke products such as artwork or engraving processes will be processed within 30 days (unless otherwise agreed).

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason.

Postage, Delivery and Processing

To avoid disappointment or upset, all customers outside the United Kingdom are advised to check for their own country's import duty, applicable taxes and other disbursements that may be applied prior to confirming their order. If you are unsure, please ask us for advice.

Your order will be despatched using any of the following services - Royal Mail postal service, UPS, DPD, DHL, FedEx or Airmail Post. All items will be sent in appropriate padded bubble bags or sturdy, board-backed packaging to ensure they reach you in perfect condition.

We'll do our utmost to process your order on the day we receive your order. The majority of mainland UK Calligraphy Arts orders are processed same day and delivered within three days, but we will contact you if there is any delay.

Find UK Postcodes: Royal Mail Postcode Finder

Credit Card Security

We do not store credit card details nor do we share customer details with any 3rd parties.

They are not held by calligraphyarts.co.uk nor displayed in any clear text on any part of the web site, so you can be sure of our secure commitment to you. Our payment providers allow you to buy our goods online in a safe and secure way. Payments via PayPal and Stripe are securely processed using 256 bit encryption.

Guarantee

If your order has not been received within 30 working days please get in touch.

Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester
Leicestershire
LE3 3JD
UK

Tel: +44(0)116 2331850

Mob: +44(0)7818 250605

E-mail: jane@calligraphyarts.co.uk

We guarantee your satisfaction. All our products come with a no quibble returns guarantee. If you're not happy for any reason, send it back within 14 days of receipt (you have to pay the postage for the return of the product if it is not faulty) and we will refund the cost of the item. No problem.

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of your order payment to PayPal or Stripe. In this case, the third party will not disclose any of the details to any other third party. Your details will never be disclosed to third parties without your permission.

We do not store credit card details nor do we share customer details with any 3rd parties.

Cookies

Session Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. PLEASE NOTE - If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.

We also use Google Analytics cookies so that we can measure which pages are viewed and how people use the website. In this way can update the website to benefit users and visitors to Calligraphy Arts.

Data collected by this site (Calligraphy Arts) is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service.

Also see our Cookie Policy Page for descriptions of cookies used on this website.

Returns Policy

Under the Distance Selling Regulations private purchasers have the right to cancel the order up to 14 days after receipt of items if the items have not been used. This does not apply to items made to a purchasers own specification eg: personalised cards, bespoke artwork etc.

Consumer Rights

Distance Selling Regulations apply to Internet, mail order and telephone shopping - which links to the Which website. Also see this information from the EU Website

You have a right to cancel your order or service

You may cancel your order from the moment you made it up to 14 days after receiving it. Cancellation of any orders and services must be made by letter, or email. A telephone call for cancellation is not enough. It is the customers duty to take full care of all items.

Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. Any failure to return at the customer's expense (except where the items are faulty or do not comply with the contract) means that Calligraphy Arts will recover the items and offset the amount against any refund due. If the items are faulty at receipt or do not comply with your contract with contract Calligraphy Arts, then we will be liable for any return charges.

Refunds for returned and cancelled orders will be made as soon as possible and within 30 days of return to Calligraphy Arts - this will include our basic delivery costs. If you opted for enhanced services, such as Tracked or Next Day services, then we will only be liable for the cheapest delivery option offered at the time of the order.

The Distance Selling Regulations do not apply to Business purchases.

TERMS OF WEBSITE USE

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

RELIANCE ON INFORMATION POSTED & DISCLAIMER

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

JURISDICTION AND APPLICABLE LAW

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact us in any of the following ways:

Write to:

Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester
LE3 3JD

Telephone: +44(0)116 2331850
E-Mail: jane@calligraphyarts.co.uk